Privacy Policy
Effective Date: October 27, 2025
Contents
- About Us
- About This Privacy Policy
- What Personal Information We Collect and How We Collect It
- How We Use Your Personal Information
- Usage Information & Automatic Data Collection
- Email Marketing & Newsletter Tracking
- What Is Our Legal Basis for Processing?
- How We Share Your Personal Information
- Your Marketing Choices
- Retention of Your Data and Deletion
- International Transfers
- Data Security
- Children Under the Age of 16
- Your Data Protection Rights
- California Privacy Rights
- European Union Privacy Rights
- Changes to This Privacy Policy
- Contact Us
1. About Us
 “We”, “us” or “our” means Susan Sanelli Hammack LLC, a healing and coaching business dedicated to supporting women survivors on their journey to sovereignty and self-reclamation through trauma-informed practices, expressive arts, and embodied wisdom.
2. About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via email at susan@susansanellihammack.com.
3. What Personal Information We Collect and How We Collect It
We collect personal information that you provide directly to us:
Contact Information
If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, phone number, and any other information needed to contact you about the Services.
Application & Correspondence Information
When you fill out a contact form, apply for coaching, schedule a discovery call, or respond to our surveys or questionnaires, you voluntarily provide us your name, contact information, email address, and other information relevant to your inquiry. We will process this information according to the instructions you provide.
Payment Information
To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company (Stripe or PayPal). Use and storage of that information is governed by the third party payment processor’s applicable privacy policy. We never learn or store your credit card information directly.
Survey Information
You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
Communications Information
We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.
4. How We Use Your Personal Information
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that we think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us or which we feel may interest you.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
- To provide you with coaching services, including scheduling, communication, and follow-up support.
We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.
5. Usage Information & Automatic Data Collection
As you navigate through and interact with our Website(s), we may use automatic data collection technologies to collect certain information about you including:
- How you interact with our Website(s), including what pages you visited and when you last visited
- Information about your computer and internet connection, including your IP address, location, operating system and browser type
We collect this information via Google Analytics using cookies and web beacons. This information helps us to improve our Website(s) and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size
- Understand how our audience uses our Website(s)
- Store information about your preferences, allowing us to customize our Website(s) according to your individual interests
- Speed up your searches
- Recognize you when you return to our Website(s)
Cookies
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website(s). Most browsers allow you to refuse to accept cookies and to delete cookies. If you block cookies, you will not be able to use all the features on our website(s).
Web Beacons
Pages of our Website(s) and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited pages, opened an email, and for other related website statistics.
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6. Email Marketing & Newsletter Tracking
When you sign up to receive our newsletter, free meditation, or other email communications, you voluntarily provide us your name and email address. We will process this information per your request to provide you the relevant information and newsletters.
When you interact with our emails through Mailchimp, we track which emails you open and any links you click. We use this information to identify what resources and products are most relevant to your interests, so that we can send you the most relevant information to your inbox.
GDPR Basis: Consent
7. What Is Our Legal Basis for Processing?
In certain countries we are required to have a legal basis for collecting and using your personal information. Our legal basis will depend on the personal information concerned and the specific context in which we collect it.
We process your personal information under the following legal bases:
Consent: When you sign up for our newsletter, apply for coaching, or voluntarily provide information
Contract: When we need your information to fulfill a coaching agreement or deliver services you’ve purchased
Legitimate Interests: To improve our Services, prevent fraud, and maintain security
Legal Obligation: When required by law or court order
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.
8. How We Share Your Personal Information
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.
We may share your personal information in the following ways:
- With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services (including Mailchimp, Calendly, Stripe, PayPal, and Google Analytics).
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.
9. Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: susan@susansanellihammack.com.
10. Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
Data Retention Timelines:
Newsletter Subscribers: Kept until you unsubscribe or request deletion
Coaching Clients: Kept for 3 years after engagement ends, then deleted unless legally required to retain
Application/Inquiry Information: Kept for 1 year after decision, then deleted
Payment Information: Retained by payment processors (Stripe/PayPal) per their policies; we do not retain credit card information
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.
11. International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
12. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure both during transfer and storage.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website(s), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website(s). Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website(s).
13. Children Under the Age of 16
Our Website(s) are not intended for children under 16 years of age. No one under age 16 may provide any information to our Website(s). We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to our Website(s) or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any user name you may use.
If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at susan@susansanellihammack.com.
14. Your Data Protection Rights
Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below.
- You may access, correct, or request deletion of your personal information.
- You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information (i.e. your data to be transferred in a readable and standardized format).
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.
15. California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website(s) that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to susan@susansanellihammack.com.
16. European Union Privacy Rights
The EU General Data Protection Regulation permits users of our Website(s) that are European Union residents certain rights. Your rights include:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent.
To access a copy of your data, correct it, restrict how it’s used, or erase it please email susan@susansanellihammack.com. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
If you wish to withdraw your consent for us to process your data, you can opt-out by emailing susan@susansanellihammack.com.
17. Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please come back and check this page from time to time for the latest information on our privacy practices.
18. Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please contact us at:
Susan Sanelli Hammack LLC
Email: susan@susansanellihammack.com
8. How We Share Your Personal Information
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.
We may share your personal information in the following ways:
- With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services (including Mailchimp, Calendly, Stripe, PayPal, and Google Analytics).
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.
9. Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: susan@susansanellihammack.com.
10. Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
Data Retention Timelines:
Newsletter Subscribers: Kept until you unsubscribe or request deletion
Coaching Clients: Kept for 3 years after engagement ends, then deleted unless legally required to retain
Application/Inquiry Information: Kept for 1 year after decision, then deleted
Payment Information: Retained by payment processors (Stripe/PayPal) per their policies; we do not retain credit card information
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.
11. International Transfers
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
12. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure both during transfer and storage.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website(s), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website(s). Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website(s).
13. Children Under the Age of 16
Our Website(s) are not intended for children under 16 years of age. No one under age 16 may provide any information to our Website(s). We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to our Website(s) or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any user name you may use.
If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at susan@susansanellihammack.com.
14. Your Data Protection Rights
Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below.
- You may access, correct, or request deletion of your personal information.
- You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information (i.e. your data to be transferred in a readable and standardized format).
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.
15. California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website(s) that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to susan@susansanellihammack.com.
16. European Union Privacy Rights
The EU General Data Protection Regulation permits users of our Website(s) that are European Union residents certain rights. Your rights include:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent.
To access a copy of your data, correct it, restrict how it’s used, or erase it please email susan@susansanellihammack.com. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
If you wish to withdraw your consent for us to process your data, you can opt-out by emailing susan@susansanellihammack.com.
17. Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please come back and check this page from time to time for the latest information on our privacy practices.
18. Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please contact us at:
Susan Sanelli Hammack LLC
Email: susan@susansanellihammack.com
9. Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: susan@susansanellihammack.com.
10. Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
Data Retention Timelines:
Newsletter Subscribers: Kept until you unsubscribe or request deletion
Coaching Clients: Kept for 3 years after engagement ends, then deleted unless legally required to retain
Application/Inquiry Information: Kept for 1 year after decision, then deleted
Payment Information: Retained by payment processors (Stripe/PayPal) per their policies; we do not retain credit card information
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.
11. Retention of Your Data and Deletion
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
12. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure both during transfer and storage.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website(s), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website(s). Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website(s).
13. Children Under the Age of 16
Our Website(s) are not intended for children under 16 years of age. No one under age 16 may provide any information to our Website(s). We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to our Website(s) or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any user name you may use.
If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at susan@susansanellihammack.com.
14. Your Data Protection Rights
Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below.
- You may access, correct, or request deletion of your personal information.
- You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information (i.e. your data to be transferred in a readable and standardized format).
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.
15. California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website(s) that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to susan@susansanellihammack.com.
16. European Union Privacy Rights
The EU General Data Protection Regulation permits users of our Website(s) that are European Union residents certain rights. Your rights include:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent.
To access a copy of your data, correct it, restrict how it’s used, or erase it please email susan@susansanellihammack.com. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
If you wish to withdraw your consent for us to process your data, you can opt-out by emailing susan@susansanellihammack.com.
17. Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please come back and check this page from time to time for the latest information on our privacy practices.
18. Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please contact us at:
Susan Sanelli Hammack LLC
Email: susan@susansanellihammack.com